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Genuine GM Parts Collision Repair Frequently Asked Questions

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Collision Repair FAQ

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GM Genuine Parts Damage Control and Knowing Your Repair Rights after a Collision

Damage Control

So, you’ve been in a collision and your car needs to be fixed.
Fortunately, you’re entitled to certain things when it comes to collision repair that can help make this ordeal much less daunting.

Knowledge is Power

Knowledge is power. And that can certainly be true when it comes to collision repair. Here are some helpful things to know to help you get your vehicle back on the road in a proper, complete, and safe manner:

  • You have the right to choose your GM Genuine Parts repair facility
    It’s up to you to choose your repair facility,
    including a GM Collision Repair Network (CRN) facility.
  • You have the right to choose your GM Genuine Parts repair facility
    You can designate new GM Genuine Parts and ACDelco GM Original Equipment (OE) parts.
  • You have the right to choose your GM Genuine Parts repair facility
    You are entitled to a proper repair using GM-approved procedures.

When it’s time for a repair, turn to the GM Collision Repair Network. GM Collision Repair Network facilities are committed to following GM-approved repair procedures with GM Genuine Parts to help promote the proper, safe repair of General Motors vehicles.

Powerful OEM Support

GM Collision Repair Network facilities utilize tools, information, and support directly from General Motors to help promote the proper, safe repair of GM vehicle

Ethical Business Practices

Navigating a collision repair can be difficult and confusing. GM Collision Repair Network facilities help ease the way by committing to operate with integrity.

Exceptional Customer Care

All GM Collision Repair Network facilities are dedicated to providing a customer service experience that you expect and General Motors is proud to back.

The Choice Is Yours. Not Theirs.

Ultimately, you’re in the driver’s seat when it comes to which replacement parts are used. But some insurance policies may limit compensation for repairs that use aftermarket collision parts, which may not provide the same level of original fit, form, and function as GM Genuine Parts and ACDelco OE parts.

GM Genuine Parts recommends you ask your insurance company key questions regarding your coverage

Ask your insurance provider these key questions:

  • Does my current policy include new OEM parts coverage?
  • Will the parts used to repair my vehicle be new OEM parts?
  • Is a rental car provided during repairs under my policy?
  • Do I have to take my vehicle to a drive-in claims center or can I take it to a dealer?
Ensure your GM stays a GM with GM Genuine Parts and ACDelco Original Equipment (OE) Parts

Not All Parts Are Created Equal

Ensure that your GM stays a GM during repairs. Alternative parts made by other companies may fit poorly, exhibit premature durability/corrosion problems, and perform below standards. Only GM Genuine Parts and ACDelco OE parts are designed, engineered, tested, and backed by GM.

What Are Patented Parts?

Certain GM collision parts are protected by United States design patents. This means that unlicensed making, using, and/or selling of a protected part could constitute an infringement of a GM design patent. It’s important to know this because the use of non-OEM parts on newer Chevrolet, Buick, GMC, or Cadillac vehicles could constitute an infringement of a GM design patent. When in doubt, always insist on GM Genuine Parts.

Collision Parts Covered by GM Design Patents >

Use These Helpful Resources for Your Collision Repair

Locate a Chevrolet, Buick, GMC, and Cadillac Certified Service Dealer

Certified Service Dealer

Schedule a visit to your select preferred Chevrolet, Buick, GMC, or Cadillac dealer for service.

Locate a Chevrolet, Buick, GMC, and Cadillac Certified Service Dealer

OnStar Services

Click below to learn how OnStar services can assist you in the event of a collision.

Contact GM Roadside Assistance
Contact GM Roadside Assistance

If your GM vehicle is equipped with an active OnStar subscription, you can simply press the blue button for Roadside Assistance.** If not, dial the appropriate Roadside Assistance number below for assistance.

Chevrolet 800.243.8872
Buick 800.252.1112
GMC 800.677.4927
Cadillac 800.224.1400
HUMMER 866.275.5608
Oldsmobile 888.881.3304
Pontiac 800.762.3743
Saturn 800.415.5839

*Rights vary by state. These are untended
as general guidelines. For specific laws,
visit your state’s website to get more information.
**Additional charges may be incurred for some services.

GM Genuine Parts Collision Repair Resources and Maintenance