Take control of your collision repair with Genuine GM Parts

Make an informed decision about the collision parts used on your Chevrolet, Buick, GMC, and Cadillac vehicle.

Replacements aren’t the original

Replacing your pet with a wild exotic animal can be like installing non-GM OE replacement parts in your car. Loss of sleep, losing your keys, finding half eaten fruit in your bed every morning – life just won’t be the way it used to be.


How do i tell the difference between genuine gm parts and non-oe parts?

Only Genuine GM Parts are engineered to the exact specifications of your Chevrolet, Buick, GMC, or Cadillac vehicle—everything else is non-OE. To ensure your GM stays a GM, look for the following terms and abbreviations on your body shop invoice:

  • A/M – Aftermarket / Automotive replacement parts
  • QRP – Quality Replacement Parts
  • CP – Competitive Parts
  • Salvage
  • Recon – Reconditioned
  • Recycled

To keep your Chevrolet, Buick, GMC, or Cadillac vehicle original, avoid the above items and insist on Genuine GM Parts. For more collision repair terminology, visit crashrepairinfo.com. There you’ll find a list of terms from the OEM Collision Repair Roundtable—a coalition of Original Equipment Manufacturers that include GM.

You have certain rights when it comes to collision repair:*

  • You have the right to insist on new OEM parts.
  • You have the right to keep your vehicle in a tow yard until you have found the body shop you want to use.
  • When you get a repair estimate, you have the right to know which parts will be replaced and which type of parts the shop will use to replace them.
  • If you don’t understand your estimate, you have the right to ask questions.
  • If you have any problem with any repair, you have the right to take your vehicle back and have the work redone.

*Rights vary by state. These are intended as general guidelines. For specific laws, visit your state’s website to get more information.

Certain GM collision parts are protected by United States design patents. This means that unlicensed making, using, and/or selling of a protected part could constitute an infringement of a GM design patent. It’s important to know this because the use of non-OEM parts on newer Chevrolet, Buick, GMC, or Cadillac vehicles could constitute an infringement of a GM design patent. When in doubt, always insist on Genuine GM Parts.

Review your policy and ask your provider:

  • Does my current policy include new OEM parts coverage?
  • Can I add an OEM parts rider to my current policy?
  • Do you have another policy that covers OEM parts in case of a collision?
  • Will the parts used to repair my vehicle be new OEM parts?

Each state has unique insurance coverage. For information on those requirements, please see your insurance provider. If your current provider doesn’t offer OEM parts coverage, check with another provider.

If your GM vehicle is equipped with an active OnStar subscription, you can simply press the blue button for Roadside Assistance.** If not, dial the appropriate Roadside Assistance number below for assistance.

**Additional charges may be incurred for some services.

Chevrolet (800) 243-8872
Buick (800) 252-1112
GMC (800) 677-4927
Cadillac (800) 224-1400
HUMMER (866) 275-5608
Oldsmobile (888) 881-3304
Pontiac (800) 762-3743
Saturn (800) 415-5839

Click here for additional information on OnStar services that can assist you in the event of a collision.

For even more assistance with the collision repair process, check out the free resources at CrashRepairInfo.com. Composed of a roundtable of Original Equipment Manufacturers, CrashRepairInfo.com was formed to improve the quality of collision repair and help vehicle owners across multiple brands keep their vehicles original.